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FREQUENTLY ASKED QUESTIONS
On your first visit to our site, please glance through these commonly asked questions before placing your order. Thank You!
How can I place my order?
Are any discounts available for the publications I plan to purchase?
Do you collect sales tax & what if our organization is exempt from sales tax?
What are the payment terms for my order?
May we return products?
Are your CD products compatible with the Macintosh operating system?
How long are items on backorder?
How may I get answers to other questions?
General Shipping Information
Rush Orders
How can I place my order?
- You can place your order by:
- Downloading the
order form and mailing it to BOE Publications, P. O. Box
1020, Sewickley, PA 15143-1020. If you enclose a check for
payment, please make it payable to: TTCI.
- Emailing it to
boeorders@abdintl.com.
- Faxing it to 412-741-0609 - this fax number is operational
24 hours a day, everyday.
- Phoning our Customer Service Center at 412-741-1096
between 8:30 AM to 5:00 PM Eastern Time, Monday through
Friday.
Are any discounts available for the publications I plan to purchase?
- BOE Members receive special pricing on some publications.
- Government agencies qualify for member discounted pricing, except
on the BOE-6000 products.
- For detailed information on membership, please refer to the
section on memebership.
- Additionally, individuals and organizations who desire membership
information may contact Matt Forister @ 719.584.0749 (boe@aar.com)
for membership information. Once your membership is approved,
you will automatically receive 1 Bound 6000 Tariff each year at
no additional charge. You do not need to place an order to receive
your complimentary 6000 Tariff.
Do you collect sales tax & what if our organization is exempt from sales tax?
- We collect
sales tax for all states.
- Organizations
with valid exemption certificates on file will not be
charged sales tax.
What are the payment terms for my order?
- We accept
American Express, Master Card, and Visa credit cards.
- PO's are
accepted from organizations placing initial orders that total
$100 or more in products (exclusive of shipping). There is a $8.00
service charge for each PO accepted. To use a PO, you must mail
or fax (412-741-0609) a signed copy. Repeat orders from organizations previously purchasing
on open account will be accepted for less than the $100 minimum.
- A government
PO must designate BOE Publications in Box #9.
- Military
facilities may not use the order form as a government PO - a contract
must be submitted.
- All invoices
are due within 30 days of the invoice date. A 1% finance charge
will be applied to payments received after 30 days and added to
the compound balance.
- Check payments
must be made in US Dollars,
drawn on a US Bank. Checks must me made payable to TTCI
- Organizations
with unpaid invoice(s) exceeding 60 days from the invoice date
will be placed on credit hold and may not place new orders until
their accounts are paid in full.
May we return products?
- All sales
are final due to the time-sensitive nature of our publications.
Are your CD products compatible with the Apple® operating system?
- All of our
CD products operate with both Windows® and Apple®
computers.
How long are items on backorder?
- We try to
maintain sufficient quantities of products to be available for
sale at all times. When tariff products are purchased that include
quarterly updates, those updates are shipped promptly upon publication.
- Please contact
our Customer Service Center at 412-741-1096 to obtain current
information related to the expected delivery of backordered items.
How may I get answers to other questions?
- Please contact
Customer Service at:
GENERAL SHIPPING INFORMATION
All orders
are processed and shipped from our Product Fulfillment Center within
4 business days of order receipt for in-stock products.
- Orders are
shipped via traceable means, including UPS and DHL.
- Please
provide a physical shipping address since these carriers
do not deliver to a Post Office box address.
- Regular
product orders incur the following shipping and handling charges:
$12.00 for the first item plus $4.50 for each additional item.
Shipping charges will be computed and added to your order at the
Product Fulfillment Center.
- Please phone
the Customer Service Center for a shipping charge quotation if
you plan to order more than 10 items, or if your order will be
shipped outside the US.
RUSH ORDERS:
- RUSH SERVICE
orders received at the Fulfillment Center by 12:00 PM Eastern
Time will be processed and shipped that same business day. Rush
orders placed after 12:00 PM Eastern Time will be shipped the
next business day.
- Please call
our Customer Service Center at 412-741-1096 for a quotation on
rush shipping charges.
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